Call Handling

There are two types of calls. There are incoming calls (when I receive a call), and outgoing calls (when I make a call). Both types of calls will be addressed here. As for the types of phones, there is cellular, and landline phones. They are handled the same way with no changes. With that said, there is only a logistical difference with regards to the two lines.

My [home] number will ring my home phone. This means if I am not home, I will obviously not be able to answer the phone. In which case, you would want to leave a message. My cellular number rings my cellular phone obviously, and likely the number I will call from. My voicemail number uses my home phone’s voicemail service. This allows me to see my home phone’s indicator light to know I have voicemail waiting even though the phone never rang.

Incoming Calls

No matter which line is called, I will either answer the call, or send it to voicemail. If the caller is unknown, or a business – I will answer with “Frank Pilone speaking“. This is intended to help you know immediately whom you are talking to. The phone numbers are exclusively mine. If the caller ID shows a person I know, I will answer with “Yes person calling?“. This is to not waste people’s time. I assume that most people have things to do, and it would seem silly to act like I don’t know who’s calling.

In the event that I don’t answer the phone call, you will go to voicemail. My cellular and home voicemail boxes have the exact same announcement which is “You’ve reached Frank Pilone, leave a message“. I am clear and direct to the point as I would assume that you have more important things to do than listen to a long winded announcement. In which case, you would want to leave your name, telephone number, and preferably and email address if this is a contact option. If it is unaffordable to call you, then email will be a better option. Some people will choose to send an RCS/SMS message, and that is fine too. If you do that – you would send it to the cellular number.

Outgoing Calls

When calling, I will almost always call from my cellular phone number. This is because I have better rates of calling from the cellular phone line. However, there might be a time or two that I will call from the [home] phone number. Calls from the home phone will obviously show my home phone number. In case you would want to know, the countries listed below are domestic for me to call.

  • Canada
  • Mexico
  • United Kingdom
  • United States of America

Adding me to your contacts will likely mean adding the information on the home page to your contact entry for me. I am not responsible for any charges you will incur for calling me. If you live outside of the United States, and calling me will be an unaffordable call, then you should consider other resources.